UCMatrix was developed by our engineers because of years of experience dealing with managing Cisco Unified Communications (UC) and helping customers manage their UC environments. The one common complaint amongst customers was the complexity of the systems. Cisco provides a very powerful system, which inherently means many options and settings, many of which are either not needed, or are common to all users. All these settings can lead to missed configuration options, or incorrectly configured settings, which can lead to time wasted troubleshooting ,frustration and unhappy customers.
“When we setup a user and it does not work, it is easier to delete the user and start over again, then to try to figure out what setting we missed, or is incorrect.” Cisco UC Customer
As consultants we have heard this and similar quotes many times. This leads to is money spent on repeating the setup; or on consultants, to figure out what was missed, or on managed services to outsource the whole process.
Let’s look at a customer scenario
Commercial Cisco UC customer
- 150 users
- Little to no staff expertise
- Desire to manage their own system
- Unified Communications Manager
- Unity Connection Voicemail
- Unified Presence Server
- LDAP integration
- Typical User
- 1-2 phones (Desk , Wireless)
- Possibly (User Device Profiles, Mobility, etc)
What percentage of Move Add and Changes require troubleshooting?
up to 70% of setups will experience one or more issues, such as a missed setting, incorrectly assigned setting, etc…
How long does it take to add a user?
in order to add a user to all the systems will average 25 minutes, not including troubleshooting issues, which can easily double the time.
The UCMatrix can handle the adding of users, without errors thus eliminating the need for troubleshooting less than 3 minutes. The UCMatrix ability to leverage existing users and to prompt for each unique setting allows the process to be smooth and painless, eliminating the confusion and time wasted..
- Time Savings
- Fewer Mistakes and Less Troubleshooting
- Cover more customers with the same staff
- Simplification of the process
- Happier customers
- Calculate ROI